Customer Testimonials

We take pride in partnering with our customers to deliver the efficient solutions you need and the exceptional service you deserve!

Please share your experiences with us and your peers!




"Regional Distributors, Inc. is more than just a trusted supplier – they are an attentive friend who genuinely cares about the success of Xerox and creating exceptional experiences for our staff and guests. One example would be door matting David Scalen recommended after seeing our new entrance in Xerox Tower. To make the entrance more inviting, he recommended attractive, durable mats that made the entire area more appealing. Within hours of placing the new mats, numerous occupants and visitors were commenting on how much nicer the entrance looked. Regional Distributors, Inc. continuously exceeds our expectations by not only delivering the products and service we need, but also the solutions we didn't know we needed to optimize our operations. Their team delivers invaluable one-on-one service that makes them our distributor of choice for our janitorial supplies and equipment."

Mark Glickman, Senior Project Manager
Integrated Facility Solutions



"I’ve had the pleasure of working with Regional Distributors, Inc. for the past 13 years and have experienced outstanding outcomes. Their team goes above the rest to know business trends and buying opportunities that will benefit their customers. They are extremely innovative when recommending the best solutions for my needs, while always upholding my high quality standards. They consistently supply excellent order accuracy and customer service and always take a genuine approach to solving business concerns and cost savings. I have gained more success from their guidance than I have from attending seminars and trade shows, and I truly appreciate their genuine dedication to our success."

Jim Clancy, Director of Catering/Concession and Facility/Purchasing
Dinosaur Bar-B-Que Restaurants


"A large portion of our business is centered on establishing appropriate professional relationships, coupled with making sure our business practices are sound at every level. I personally like to do business with the companies whom let their actions speak louder than their words and I am confident in saying that Regional Distributors, Inc. is model for other companies to use as benchmark for customer service. They also continue to push the envelope of finding what customers’ needs are and fulfilling them from a proactive position. For example, they expanded their warewashing capabilities to move beyond chemicals and smaller capital equipment and are now a premier distributor of advanced MEIKO warewashing machines. We recently purchased a MEIKO Flight machine that will be installed by Regional Distributors and we are excited about this additional service in conjunction with their overall exceptional service.”

Kory Samuels, Associate Vice President of Auxiliary Services
Rochester Institute of Technology


"In 2016, we put our paper and other related products out to bid. We awarded the bid to Regional Distributors, Inc. based on a number of factors. One of our concerns was how the transition would be handled and would it be as efficient and painless as possible. I am pleased to say it was both efficient and painless, and although there were a few glitches they were easily and professionally addressed. Regional’s I.T. folks came out and worked directly and closely with our systems manager who was very satisfied with the process. There was some adjustment of products on our part (which was to be expected) to take full advantage of savings offered, but it all “shook out” well. We also purchased a new MEIKO dish machine through Regional Distributors, Inc. and were very satisfied with the installation and quality of the machine. As of 2018, they are still our supplier of choice."

Chef Richard E. Reynolds, Campus Executive Chef/Assistant Director of Dining Services
State University of New York at Brockport




“We have been using Regional Distributors, Inc. for over five years and are very pleased with their service at all levels. Our Account Manager, Marylou Taylor, is always willing to assist us, offer new products, and inform us if there is a better solution for our needs. She also advises us on lower cost opportunities for products that we use regularly. Their customer service department is fantastic as well. Our laundry department is extremely satisfied with the products recommended by Regional and we are currently using All and Snuggle for our laundry, which work very well for our senior population. We have not had any skin integrity issues; the clothing is clean and smells lovely. This product line is affordable and works very well. Mac Greschak is the Regional technician that comes to service the system and he is always polite and pleasant. We highly recommend Regional Distributors, Inc. for any company’s facility needs and I would be happy to speak with any company looking to make the switch to Regional.”

Joan Gibbens, Administrator
The Courtyards Adult Care Facility


“I rate Regional Distributors, Inc. as our highest rated supplier of goods and I consider them a partner in our business. They are a reliable source of ideas,  solutions and assistance. From routine deliveries to those urgent situations,  Regional Distributors, Inc. has consistently and efficiently provided the service needed. Even on days when their business was closed, I was able to get much-needed inventory. It is a joy to work with the Regional team. I feel they  genuinely care about my business and I sense they never want to let me down.”

Jeff Dodge, General Manager Food and Beverage 
Rochester Red Wings



"In my 15 years as President of our company, we have gone through many chemical and paper supply vendors. I wish we had found Regional Distributors, Inc. from day one. Their extraordinary level of expertise and honesty is the best in the business. The product lines they carry have helped us keep our costs down and employees and customers beyond satisfied. If we ever have an issue, I know that Jason, our Account Manager, is a very quick call away. He has been able to solve so many of our problems from training to reprogramming machines. Most companies can deliver the product and then slack on the services, but Regional does an exceptional job on both. They are always coming up with new ways to reduce our costs in terms of pricing and product mix. I have highly recommended Regional to numerous hotels and restaurants and will continue to do so because I truly believe in their company and know that they believe in us.”

Tarpan Patel, CHA, President
Hemisphere Management 


"I want to express my sincere thanks for continually receiving exceptional customer service from the Regional team! We needed a few urgent items we realized we missed for an important event and within minutes of my cry for help the Regional team had the items pulled and ready for us! Kudos to the young man in Will-Call who made this happen! It certainly isn’t the first time we have counted on Regional for last minute needs and we greatly appreciate every time they make it happen! One more reason why we count so heavily on our partnership with them! Whether working with Cassie, our Customer Service agent, or David Wegman, my direct Account Manager, we know we can count on them to share their knowledge, give us quotes as requested, and have our orders delivered when expected! We thank Regional Distributors, Inc. for the high quality of service and products they offer - it’s great to work with their entire team!

Maureen Miller, Food Procurement Manager
Foodlink, Inc.


"Although there is a lot to love about Regional Distributors, Inc., for me it all boils down to one factor - impeccable customer service. Whether it be troubleshooting a product to fit one of our needs, working out custom prints for paper goods, or their attentiveness and flexibility - if something pressing were to arise, they are always quick to help. I'm a huge fan." 

Brian Van Etten, Owner & Chef
The Playhouse // Swillburger

"We very much appreciate everything Regional Distributors, Inc. has done to help grow our business. We cannot commend their team enough on their flexibility. Our Account Manager, Mike Schmitz, is amazing and I cannot say enough about him. He goes above and beyond to meet our expectations. We are extremely fortunate to work with such an amazing group of people."

Michael Zazzaro, Owner & Executive Chef
Chef's Catering


“I've been working with Regional Distributors, Inc. for the entire 20+ years I've been in business. Not once in that time have I ever been let down, or felt I wasn't getting the best price and service for my multiple businesses. Seeing and talking with their team on a weekly basis makes all the difference in the world. They know my business needs and are always looking down the road for new and better products to help us grow. They are the best in the business and are truly committed to helping their customers build their own businesses.”

Mike Calabrese, Owner and General Manager
Java’s Cafe & Good Luck Restaurant 


“A reliable supplier that offers popular frozen yogurt toppings that makes our customers smile and quality products we can rely on is everything to our business. The cherry on top of the sundae though is a supplier that exceeds customer service expectations with outstanding flexibility and responsiveness to our unique needs. Our Account Manager, Mike Schmitz, works hard to accommodate every request, small or big, with genuine enthusiasm and is always accessible to answer our questions and discuss the perfect solutions. Regional Distributors, Inc. is a true partner dedicated to our success and understands how to make not only our customers smile, but us as well.”

Jon Crabbe, Owner
Yolickity Frozen Dessert Bar


“I want to express the Jewish Community Center’s appreciation for the smooth transition by the Regional Distributors team to the U S Chemical product line. Regional worked with us to keep our  operations running smoothly while the transition was taking place and staff have already noticed improved towel softness. We are very happy with the products and services provided by Regional Distributors, Inc. and U S Chemical.”

Brian Dengler, Men’s Spa Manager
Jewish Community Center Rochester


“The Holiday Inn Express Greece has been extremely happy with Regional’s recommendation to switch to U S Chemical laundry chemicals. My laundry staff are pleasantly surprised at how great the chemicals smell and were happy to see the well-known and trusted brands of all® and Snuggle. As for the installation and conversion, the Regional and U S Chemical teams were in and out within a half a day – I never even knew they were here! We have actively monitored the differences from our old products to our new U S Chemical products and we are very pleased with the results. After our first few washes, we noticed whiter results than what we had with Tide. I encourage any businesses interested in switching to U S Chemical to stop by our location to see the results for themselves!”

Brian Ugorek, General Manager 
Holiday Inn Express Greece


"The sales and support staff at Regional Distributors, Inc. always respond quickly to any questions we might have in regard to products or applications. I can keep my focus on my business because Regional knows how to get it right and they do business the way it should be done. The great people that work at Regional make them an outstanding company."

Steve Pilger, Owner
Pontillo’s Pizza Bushnell’s Basin


“Working in the food service industry, I know how important excellent customer service is, and so does the staff at Regional Distributors, Inc. They go out of their way to accommodate all of our needs – whether it’s an early delivery request or last-minute order change – and consistently prove that they genuinely care and are eager to help their customers.”

Terry McMillan, Production Manager at Dining Services
Rochester Institute of Technology 


"We are always pleased with the service from Regional Distributors, Inc.! Their service is wonderful and if I forget something, they always get it to me the next day. Very friendly people providing great service from ordering to delivery."

Kathy Cretekos, Owner
Papa Jack's Grill & Ice Cream

RushHenrietta CSD

"Regional’s large stock of inventory and prompt delivery is a very important factor in the repair and maintenance of our vehicles. We have had only pleasant interactions with the sales, delivery, and customer support staff and businesses that choose Regional Distributors, Inc. as a vendor will be very satisfied." 

Deborah McGowan, Director of Transportation
Rush-Henrietta Central School District 


"The services we've received from Regional Distributors, Inc. have been exceptional. The timeframe in which orders are delivered is extremely fast and we've never received even one complaint about the quality of products or service. We've had a wonderful experience working with the company and look forward to continuing our business with Regional Distributors, Inc."

Cheryl Hinrich, Purchasing Coordinator
Arc of Monroe County


We are very satisfied with Regional’s recommendation to switch to U S Chemical laundry chemicals. Our conversion process to U S Chemical went fairly smooth, other than we should have scheduled it during the night to better accommodate our operations. We had to call for service a few times while working out the quirks in the new system and the response time has been quite well. I’m also very pleased to say that we noticed our whites were whiter on the very first load we washed with the new products! The linens also seem a softer using the new U S Chemical products.”

Bridgid Rogers, Housekeeping Manager
Ramada Inn Geneva


"I would recommend Regional Distributors, Inc. without any hesitation. They provide quality products and an ease of doing business. The most valuable resource they provide, however, is excellent customer service. My deliveries are on time, accurate, and if there is any concern our Account Manager is quick to rectify any situation with true concern. We look forward to continuing our relationship with Regional as our provider of products that help our business continue to succeed. We urge other businesses to encounter the same positive experiences with Regional."

Dave Muscoreil, Owner
Muscoreil’s Fine Desserts & Bistro


"I have been so impressed by the support and service provided by Regional Distributors, Inc. In a world where one-on-one customer service has virtually disappeared, the Regional Distributors team have proved otherwise and stand as an example for the rest of the industry to follow. Regional has made every attempt to help our business by providing alternative product solutions, thus reducing costs, and present themselves with superior communication skills and genuine interest. They are the definition of a true Team Player and should be congratulated for providing customer service and support well beyond the expectations of CP Rochester."

Jessica Fowler, former Business Services Coordinator
CP Rochester


"When choosing a supplier, price is always one of the key factors that determines who will receive the business. Regional isn't only the company that has the best value, they also provide invaluable recommendations for highly efficient products and cost-saving alternatives. Their entire team goes out of their way to help each of our dining units evaluate their needs and provide specific products that work best. They also act as a sustainability advisor to RIT Dining Services to help increase efficiency and reduce our resource consumption. If you’re looking to make a change in supplier, I highly recommend Regional Distributors, Inc."

Dean Engdahl, former Associate Director of Dining Services
Rochester Institute of Technology


"It is obvious to us that everyone at Regional Distributors, Inc. is truly dedicated to ensuring their customers are fully satisfied. No matter what we have needed, whether it is products or services, we can always depend on prompt and reliable service. When we had a challenging cleaning situation, our Account Manager worked with us bringing samples and conducting equipment demos until we were able to find the right solution. In addition to excellent customer service, Regional has worked diligently to ensure that our operating expenses are kept in line and have reduced our costs without sacrificing quality or results. In fact, in many cases we have been able to improve quality and overall results at a lower cost. In today’s environment, it is reassuring to have a partnership with a company who is always there for you and looking out for your best interests. In short, the services provided to us by Regional have been outstanding."

Dawn Richenberg, former General Manager
Holiday Inn Downtown Rochester


"Any business looking to experience phenomenal and attentive service should look to Regional Distributors, Inc. Daily operations run a lot smoother on my end because communication with them is always easy and painless – from the minute we inquire about a product for a specific solution to the prompt, accurate delivery of orders. They know what we need when it comes to service and products and deliver the best of both. The proactive and helpful nature of their staff makes partnering with Regional Distributors, Inc. an easy decision.”

Collin Reid, former Executive Chef
Rochester Plaza Hotel


"The customer service team and drivers at Regional Distributors, Inc. are some of the most impressive people we work with and never hesitate to go above-and-beyond to meet our needs. They truly understand the meaning of ‘exceptional customer service’ and save me time by being exceedingly attentive, efficient, and responsive – qualities of the utmost importance to any busy person strapped for time. Regional's hard-working team of drivers and customer service representatives are truly their greatest asset and we sincerely appreciate their terrific service." 

Cindy Haynes, Housekeeping
Genesee Country Village and Museum


"Joyful experience" is the term that comes to mind to define our partnership with Regional Distributors, Inc. Every single staff person, from the customer service reps to delivery men, have been nothing less than absolutely cheerful and helpful. No matter how complicated our request, they go above and beyond by accommodating our needs with complete attentiveness and are genuinely happy to help in any way possible."

Raymond Klem
Calvary St. Andrew's Emergency Food Cupboard



























































































































































































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